FAQ
Shipping Prices and Timeframes
All orders are dispatched from our Melbourne warehouse the next business day.
Australia: Standard (Australia Post, tracked) 5 to 10 business days, $12.99 under $70, $9.99 from $70, free on orders over $115. Express 1 to 3 business days (WA and NT up to 7), $19.99, free on orders over $150. At checkout you choose Authority to leave or Signature required.
New Zealand: Aus Post Standard 6 to 10 business days, NZ$15.99, free over NZ$135. Aus Post Express 4 to 6 business days, NZ$24.99, free over NZ$250. DHL Express 2 to 4 business days, NZ$44.99.
USA and Canada: DHL Express 2 to 4 business days, US$29.99, free over US$149, duties included.
UK: DHL Express, £19.99 under £60, £9.99 from £60, free over £100.
Europe, Singapore, Hong Kong, Japan, Malaysia, South Korea, UAE, Israel and India: DHL Express, A$39.99 under A$110, A$24.99 from A$110, free over A$150.
Subscription orders are processed within 1 to 2 business days of renewal.
Do you ship worldwide?
We ship to Australia, New Zealand, the USA, Canada, the UK, Singapore, Hong Kong, Japan, Malaysia, South Korea, the UAE, Israel, India and most of Europe. Rates show at checkout (see Shipping above). If your country isn't offered at checkout, we can't ship there yet.
Please write your address in English without accent marks; if an incorrect address is given and the order has shipped, a reshipping fee applies.
Who can benefit from our teas?
Our teas are for anyone who wants to kickstart a sluggish metabolism, reduce gas, bloating, suppress appetite, boost natural energy, support the natural detoxification process, and relieve constipation.
Can I drink the teas while breastfeeding or pregnant?
We recommend drinking our teas once you have finished breastfeeding. The process of flushing your system out can be quite dehydrating which could affect your milk supply. It is always recommended to consult with a healthcare professional before consuming any dietary supplement while pregnant or breastfeeding.
How long does it take to see results?
Individual results vary but most experience a flushing of waste 8-10hrs after drinking the Detox Tea and appetite suppressed within 72 hours of drinking the Slim Tea. The longer you steep the tea the stronger the effects. Staying hydrated during the detox is key to help aid the flush process and to maximize results!
Don’t ignore the signs of dehydration. A lack of water usually manifests itself as a prevalent thirst, constipation, dry and cracked skin, headaches and/or fatigue. If you’re feeling thirsty, it means your body is already dehydrated and you have probably spent a while fending off tiredness, a headache or an inability to concentrate. When we are stressed, we tend to recognise thirst later than we usually would, so pay even more attention to your water intake if you find yourself in a stressful situation. prevalent thirst,
How can I receive a refund?
Our 30 Day Love It Guarantee covers your first order. Drink the tea as directed for 14 days and if you feel nothing, email support@notanotherdetoxtea.com within 30 days of your first order with the name and email on the order, and we refund your first pack of each tea. No return needed.
It applies to full-price orders and orders using a welcome code of 10% or less; the original shipping is deducted.
How do I know if my order has been shipped?
Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during the months of February-April and November-December.
As soon as your parcel is shipped, we will email you. The e-mail will contain shipment details, your tracking number, and a link to the postage site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update.
Delivery dates are estimated, not guaranteed. We do not offer express/overnight shipping at this time.
Please note we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from our warehouse to international mail carriers.
If you have not received a tracking number after 3 business days, please email us at support@notanotherdetoxtea.com. (Please check your junk/spam inbox before contacting us). Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please ensure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.
How long can I take the 14 day teas be taken safely?
Our detox tea blend should only be used in the short term to clear out your system. As a rule, we recommend detoxing seasonally 4 times a year in evenly spaced out intervals or prior to specific events.
We recommend leaving at least 7-14 days between every 14 day pack.
Long term use is not recommended and you should consult your GP if you intend to use our detox tea longer than directed (14 days). The Slim Tea can be consumed like any other store bought tea as long as you are feeling good. We urge you to listen to your body and only breaks every 3 months are recommended with the Slim Tea.
After my order is submitted, can I make changes to it or cancel it?
Email us ASAP (like seriously) at support@notanotherdetoxtea.com and we will do everything we can to update this for you. Depending on our volume and time of year, we may not be able to make any changes.
If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping.
As soon as you order, we will send you a confirmation email so please check your details carefully.
If your order has already been shipped then we can't make any changes to the address or change the course of the parcel. If this does happen, we won't be able to send you another parcel or make a refund.
If the order has not shipped and we can accommodate a cancellation, refunds can take up to 14 business days to process. We can only ship to the address entered in at checkout. If your address is incorrect, please email support@notanotherdetoxtea.com immediately.
What age can I use this product?
This is a product and program designed for adults. If you are under the age of 18 years we request parental permission to purchase our products.
Our Tea contains ingredients, which can produce a laxative and appetite suppressant effect. This is not recommended as children under the age of 18's body is still developing and does not need to detox or appetite suppress as it could affect their growth during these years.