Tracked Shipping domestically by Australia Post* - 7-10 business days. FREE SHIPPING on orders over $85. Orders are shipped from our Melbourne Warehouse.
International
Tracked Shipping globally by Australia Post* - 15 to 17 business days.
Please note that this is only a guide and may differ between countries. Although we do attempt to ship next business day local postal delays may occur. Please keep an eye on your parcel's progress with the tracking information provided. Please contact us if you have any trouble tracking your parcel.
*We currently are not shipping to Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, Ireland, North Korea, Mexico, Peru, Russia, Syria, Ukraine and Yemen
Yes, we do ship worldwide. Your shipping rate will be calculated at checkout. For most international countries our standard shipping cost is $15.
However, we currently do not ship to the following countries as we believe the postal service is unreliable and inconsistent.
- Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, Ireland, North Korea, Mexico, Peru, Russia, Syria, Ukraine and Yemen
We like to offer our customers the best possible service, if local postal companies don’t meet our standards then we don’t see it as acceptable to offer our customers inferior service. From previous experience, we have found that many of the packages do not arrive with customers at all. Please note: All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
None of our products contain gluten.
If you are pregnant or breastfeeding we advise against consuming our products as the effects of the herbs can be transferred to the infant.
Coffee is not considered part of the daily-recommended water intake but the choice to drink coffee is yours. Coffee does dehydrate our bodies due to the diuretic effects (increased urine output) so ensure if you continue having coffee that you also increase your water intake to make up for the diuretic effect. Hydration is key!
Don’t ignore the signs of dehydration. A lack of water usually manifests itself as a prevalent thirst, constipation, dry and cracked skin, headaches and/or fatigue. If you’re feeling thirsty, it means your body is already dehydrated and you have probably spent a while fending off tiredness, a headache or an inability to concentrate. When we are stressed, we tend to recognise thirst later than we usually would, so pay even more attention to your water intake if you find yourself in a stressful situation.
Our goal is to help you feel your absolute best, which is why we offer a 30-day, money back guarantee. If at any point over a 30-day period of any first time purchase, you decide our products are not right for you, then get in touch as you are protected by a 100% money-back guarantee.
If you wish to receive a refund please email info@notanotherdetoxtea.com with the full name and email connected to your order so our team can assist you.
Please note: You must be able to provide satisfactory proof of purchase and that the exchange or refund is sought within 30 days of purchase.
Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during the months of February-April and November-December.
As soon as your parcel is shipped, we will email you. The e-mail will contain shipment details, your tracking number, and a link to the postage site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update.
Delivery dates are estimated, not guaranteed. We do not offer express/overnight shipping at this time.
Please note we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from our warehouse to international mail carriers.
If you have not received a tracking number after 3 business days, please email us at info@notanotherdetoxtea.com. (Please check your junk/spam inbox before contacting us). Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please ensure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.
We recommend leaving at least 5 weeks between every 14 day pack.
Long term use is not recommended and you should consult your GP if you intend to use our detox tea longer than directed (14 days).
If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping.
As soon as you order, we will send you a confirmation email so please check your details carefully.
If your order has already been shipped then we can't make any changes to the address or change the course of the parcel. If this does happen, we won't be able to send you another parcel or make a refund.
If the order has not shipped and we can accommodate a cancellation, refunds can take up to 14 business days to process. We can only ship to the address entered in at checkout. If your address is incorrect, please email info@notanotherdetoxtea.com immediately.
Our Tea contains Senna leaf, which can produce a laxative effect. This is not recommended as your body is still developing.
Further information on why those of a younger age should not consume the tea, can be found below:
Senna is a laxative herb. Except for bulk laxatives ( eg fibre, psyllium husks, flaxseed), all herbal and many synthetic laxatives all work in the same way: they stimulate the intestinal wall cells to release extra water and electrolyte minerals into the gastrointestinal tract. Normally water and electrolytes are reabsorbed by the intestines, however, the laxatives prevent this. The water increases the volume of waste matter passing through the gut, which stimulates peristalsis: the wave-like muscular action which pushes the wastes out of the body.
The water does the work; however, the electrolyte minerals are lost in the waste matter. This is the reason why laxatives are meant to be used only in the short term. Used consistently for long periods of time, they will cause mineral deficiencies and potentially illness. Children are growing and it is very important to make sure they get enough minerals along with vitamins, proteins etc. Adolescents do not stop growing until the age of 18, on average. Teenagers have a greater need for many nutrients, relative to their body weight than adults. During the teenage years, minerals to support the growth of muscle and bone are crucial. Of the electrolyte minerals, sodium, magnesium, phosphorus and calcium are crucial for bone development and strength while potassium is essential for muscle growth. Deficiency of minerals in the teenage years can be serious, as adolescents are still actively growing and have not yet developed adult reserves of nutrients. It becomes clear that the use of herbal laxatives (except bulk laxatives) for children and teenagers can cause losses of very important minerals, and should not be considered without the advice of a qualified health practitioner.